The return with the watermark on it cannot be mailed to the Canada Revenue Agency. Please review the following FAQ for instructions on how to print your income tax return.
I have tried this over and over again and the instructions do not work - I tried downloading it after paying and the download didn't work - then when I go to re-download it, it's showing up as duplicate. Extremely frustrating and also wish you guys had an actual support email.
We're sorry for the inconvenience. Please use the following instructions to contact customer support.
After you complete the form and go through the steps, the phone number to speak to a TurboTax agent appears on the page. You can also see the approximate wait time.
Standard hours of operation
Year-round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French)
Extended hours of operation
Only from February 18 to April 30, 7 days a week:
- English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
- French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time