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TurboTax Support

What is SmartLook?

SmartLook is a one-way video technology that lets you connect and share your screen with a live tax expert. While the expert can view your TurboTax screen, rest assured that they won’t see you, your home, or any of your screen's content outside of TurboTax. 

SmartLook is available for free with TurboTax Live Assist & Review (online and desktop versions) and TurboTax Live Full Service (online only). There’s no need to download any additional software.

To access SmartLook while on call with a tax expert, simply select Shift and Enter on your keyboard. A code will appear that will allow you to seamlessly share your TurboTax screen.

Note: TurboTax Live products are available for purchase only during the tax season.

Related information

What is TurboTax Live?

I'm using TurboTax Live Assist & Review. How do I talk to a tax expert?

How do I purchase TurboTax Live Assist & Review (CD/Download version)?

How do I upgrade to a different TurboTax product if I installed from a CD or downloaded from the Internet?

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