the screen to enter the license code does not come up only to purchase products
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2023 TurboTax edition you need (for Windows).
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.