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Intuit

Help Centre

Help

In this high-tech and digital world, sometimes technology doesn't quite cooperate the way we'd like it to. Some users may experience error messaging, or encounter other obstacles during the process of filing their tax return.

We want you to know that we are aware of these issues, and our teams are working urgently to fix them as quickly as possible. We will also inform you of any problems or errors that we become aware of through third party sites (such as the CRA, Microsoft, etc), and will provide guidance and direction when required.

Please continue to check back for any updates, and refer to the list of known issues below for resolutions and additional information.

 

CD/Download

No known issues

TurboTax Online

No known issues

Canada Revenue Agency

The Canada Revenue Agency's (CRA) systems will be undergoing annual maintenance. As a result, the following service interruptions will occur during the time frames noted below:

  • The EFILE, ReFILE, T1135, and Express NOA web services will be unavailable from 11:00 p.m., Friday, January 22, 2021 until 8:30 a.m., Monday, February 22, 2021 (Eastern Time).
  • The Pre-authorized debit web service will be unavailable from 11:00 p.m., Friday, January 22, 2021 until 6:00 a.m., Monday, February 22, 2021 (Eastern Time).
  • The Auto-fill my return service will be unavailable as of 11:00 p.m., Friday, February 5, 2021 until 6:00 a.m., Monday, February 22, 2021 (Eastern Time).
  • The EFILE online application "Transmission History" will be unavailable from 11:00 p.m., Friday, February 5, 2021, until 8:30 a.m., Monday, February 8, 2021 (Eastern Time).
  • The transmission web service for authorizing or cancelling a representative will be unavailable from 8:00 p.m., Friday, February 5, 2021, until 6:00 a.m., Monday, February 8, 2021 (Eastern Time).

Note: There will be no service interruptions to the following EFILE online applications:  "Register for EFILE", "Yearly renewal" and "Account maintenance".

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