21 Char code, not 16 char

I have used Turbo tax for several years. Last year I purchased TTD Premier Annual Subscription. I have purchased a new computer, deleted files from old computer, and want to add TT to my new computer. I downloaded TT but I have a 21 character code, not 16 character, how can I install TT2020

654

Level 5

Nov 23, 2021 8:22:06 AM

All prior years to 2020 have had 21 character codes. As of the 2020 tax year, there are only 16 characters.

Please contact our phone support team for assistance.

Thank you for choosing TurboTax.

Level 1

Nov 25, 2021 4:09:10 PM

Thanks for your response. i was mistakenly using my code for the previous year. I subsequently found my 16 character code

Why sign in to the Community?

21 Char code, not 16 char