Hi @gdrouillard!. So sorry to hear you are having trouble with a discount code. Depending on the time of year, our wait times can vary. Here's a link to some different ways to reach our customer care team, check out the FAQ section: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA#M19