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Contact us

SOLVEDby TurboTax584Updated March 16, 2023

If you have a question about your return, or are having problems filing using TurboTax, our experts are here to help. We're available to guide you through the filing process and answer any questions you might have, as follows:

  • February 20 to May 1, 2023 (Monday to Sunday):  
    • 9 AM to midnight ET for English support
    • 9 AM to 9 PM ET for French support
  • Rest of the year (Monday to Friday): 
    • 9 AM to 6 PM ET for English support
    • 9 AM to 6 PM ET for French support

Select your preferred method of contact below to get started.

TurboTax Support

  1. Go to the TurboTax Support page
  2. Select Discuss from the menu
  3. Select the box labelled Troubleshooting
  4. Select Ask a Question
  5. Enter your question, choose your product, then select Post

TurboTax Online and CD/Download

Free and paid users of TurboTax Online and CD/download products can get in touch with customer support by calling 1-888-829-8608.

TurboTax Live

If you're using a TurboTax Live Assist & Review product, there are several ways to reach out for help:

  1. You can contact a TurboTax Live expert by logging into your TurboTax account, then selecting Live Help
  2. You can request a review call within your return by going to the Review section in TurboTax

If you've purchased the Assist & Review service, you can access it by selecting the Expert Help icon, then select Book Appointment or Request a Callback.

Audit Defence

From your TurboTax Online account, first navigate to the return manager section. Once there, select your filed return, then navigate to Audit Defence section and select the button for Audit Defence.

If you're using a CD/download version of TurboTax, locate the side menu and select the option for Review, then scroll down to select Audit Defence. From there, you can choose to arrange a callback or schedule an appointment with a tax expert.

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