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New Member
posted Feb 29, 2020 5:57:27 AM

Activation code

I got informed back in January that payment would be taken out for my yearly renewal of TurboTax Premier edition, however I never received my receipt which would have included the activation code. Can this be resent?

0 9 3396
9 Replies
Level 2
Mar 4, 2020 8:02:08 AM

I got the TurboTax standard 2019 and is not working as soon as I try to activate my code it said this activation code is not valid. what can I do?

 

Level 2
Mar 4, 2020 8:15:42 AM

Hello somebody there to answer

Moderator
Mar 4, 2020 5:45:04 PM

@Ramonjr2 Please contact our social team or our phone support for further assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

You can get the right number to contact our phone support team using the form on this page: https://support.turbotax.intuit.ca/contact/

 

@tazzio Please make sure that you are using the code from the scratch card located in the package. If this is the code you are using and it still doesn’t work, please contact our social team or our phone support for further assistance.

New Member
Mar 9, 2020 11:39:49 AM

I purchased turbotax delux 8 from Costco but my activation code will not register

Intuit Alumni
Apr 25, 2020 2:29:02 PM

If you bought the TurboTax CD/Download Edition from a retailer such as Costco, Staples, etc..., please look inside the package for your code. It will either be on a scratch card or on the CD, depending on which version you bought. You enter the 21 digits Installation Key Code when prompted during installation.

 

Here is a TurboTax FAQ for your review, if needed: 

Where is my TurboTax installation key?

 

https://turbotax.community.intuit.ca/community/product-information/help/where-is-my-turbotax-installation-key/00/873426

 

If you have pre-purchased a payment code directly from TurboTax, then you would have gotten an email containing the code. If you don’t have the email in your inbox, look in your spam/junk folder or deleted items.

 

If you purchased the TurboTax Online Edition, you get an 11 digits coupon code. After doing your return, you will enter this code by going to the left side menu and choosing File then CRA Online Mail.   

Returning Member
Apr 29, 2020 11:31:06 AM

I got the TurboTax standard 2019 and is not working as soon as I try to activate my code it said this activation code is not valid. what can I do?

Intuit Alumni
Apr 29, 2020 2:39:23 PM

We're sorry to hear you are having this issue. To help you we will need more information. Therefore, could you please meet us by private message on Facebook or Twitter to see how we can help you further?

Returning Member
Jan 29, 2021 12:01:27 PM

I purchased Premier online edition from Costco when I try to activate it says code is invalid and kicks me out. What can I do?

Moderator
Feb 1, 2021 2:50:10 PM

@Frustrated62 Please make sure that you are using the code from under the scratch-off area on the card found inside the TurboTax Online box.

 

If that’s the code you’re using, and it still doesn’t work, please message us on social media or contact us by phone for more assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.