Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 28, 2020 11:17:20 AM

Entering a Mailing Address, an entry in the RR box of "3" or "#3" is not accepted. How do I enter RR 3?

0 3 538
3 Replies
Moderator
Apr 28, 2020 3:03:05 PM

The Canada Revenue Agency considers certain common characters invalid. To address this issue in your TurboTax return, remove any invalid characters from your address, province, Care of line or postal code, and then resubmit your return through the NETFILE service in TurboTax. Here, included below, is a TurboTax FAQ link indicating these invalid characters.

 

Error message: Invalid characters

 

Here is an address, tested in the Online and CD/Download versions of TurboTax, to confirm that including your address in this way will be accepted. It may not be in the same order as usual but all the information is included and will be recognized by the CRA. Please see the screenshots below for an example.

,

 

New Member
May 1, 2020 5:45:03 AM

The RR box must be entered as "RR 3" not just the number. 

Thanks

Level 15
May 2, 2020 3:51:39 PM

That is correct- you must make sure you enter the "RR before the number"