☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Feb 21, 2021 11:32:15 AM

Error 1335

I bought the Standard TurboTax 2020 recently and attempted to install the software the first time.  I got the following error and couldn't get passed it.  "Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used.  This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.'

I have tried to copy the files from the CD-ROM to my hard drive and install it from there but still get the same error.  Is there a workaround?  Or did I buy a defective product?

0 2 702
2 Replies
Moderator
Mar 1, 2021 3:50:12 PM

Please try reinstalling the program using the download from our website.

 

This FAQ tells you how to install TurboTax CD/Download: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-for-the-current-tax-year-after-i-download-it-from-the-internet/00/873710

 

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/

Level 1
Feb 5, 2022 1:43:52 PM

I have the same problem with the CD.  I try to download the software but it require a credit card payment.  Do I just put the product key into the Coupon  box?