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Level 1
posted Feb 26, 2020 3:39:44 PM

Error code 910026A and 95881

I am receiving these codes when I am submitting my return.  I have all my tax-exempt income entered as I worked on a reserve.  It talks about filling out a T90 form but it is filled out.  All it consists of is my tax-exempt employment income.  My T4 has a box71 which seems like I have to enter it.  (Seen discussions where you don't enter it)  If I don't enter it I get an error on my t4 to fix.

1 25 5015
24 Replies
Level 1
Feb 26, 2020 5:49:49 PM

i keep getting the same error code and I have used this program many time and have never had a problem 

New Member
Feb 26, 2020 7:25:42 PM

I am getting the same error and I did what I usually input.  Not sure where T90 comes from I did fill it out.

New Member
Feb 27, 2020 9:51:34 AM

Exact same problem. I even tried the free H&R Block online version. Same error code. Tried again this morning. Thinking TurboTax update may have a fix. No. Now my account is locked. I've been using Turbotax for years to netfile. Now I have to use snail mail. :( Trying to speak to a human on Turbotax to tell them is ridiculous. Why did Government even need this new T90 form? To make things even more difficult for us? Does Turbotax even monitor these discussions? Hopefully someone fixes this issue. Seems to be on both sides. CRA and tax software providers. Just so disappointed. :(

Level 2
Feb 27, 2020 12:56:39 PM

Have the same problem as well.  The T90 form seems to be filled out properly as per the fixing the warning.  Not sure what else to do.

Level 2
Feb 27, 2020 5:41:52 PM

Apparently this wont be resolved until march 9

Level 2
Feb 28, 2020 7:48:14 AM

hi..I am having the same problem.  Did you talk to somebody from CRA that said it wont be fixed till March 9?  Would save me hrs on hold.

 

Thanks

Level 2
Mar 2, 2020 4:34:30 PM

Turbotax told me it wont be fixed till March 9. This is one their end not CRA.

Level 2
Mar 2, 2020 9:01:53 PM

same here, very frustrating.

New Member
Mar 3, 2020 6:43:54 AM

I have the same error.

 

Where did any of you find a phone number to talk to someone at TurboTax?

New Member
Mar 9, 2020 5:35:13 PM

Following as I'm having the same issue, maybe I'll try again tomorrow when it's supposed to be fixed by Turbo Tax?

Level 2
Mar 10, 2020 7:28:25 AM

Any luck on this fix? Haven't tried yet personally.

Level 2
Mar 10, 2020 7:33:44 AM

I haven't tried it yet either. But it still looks like people are still having issues filing. Would be nice if there was some feedback from Turbotax.

Returning Member
Mar 10, 2020 7:43:30 AM
Level 2
Mar 10, 2020 8:39:27 AM

well there was a new update for turbotax this morning and it didnt fix the problem.  Same error codes and the return was kicked back by CRA.  If anybody talks to them today please post what they say

New Member
Mar 10, 2020 11:28:19 AM

Nope, not working  to day!

 

Level 2
Mar 10, 2020 4:47:27 PM

Yep and now that I've tried too many times to file my  CRA account is now locked.  So I get to sit on hold for an hour to get it unlocked.  Its okay I am waiting on Turbo Lax support on the other line for an hour too.  

 

Never again will I install this steaming heap on my computer.  So much for 'saved time'..

Level 2
Mar 10, 2020 4:52:17 PM

And when you talk to the cra they say its turbo taxes issue but when you talk to turbotax they say it's a cra issue. I am seriously getting pissed off with the run around..

Level 2
Mar 11, 2020 7:54:55 AM

I called TurboTax and they said error on CRA end. I called CRA and they said error on TurboTax end. Well guess I'll have to mail it. Thank CRA for new forms. Thank turbo for screwing it up. Frustrating. 

Level 2
Mar 11, 2020 7:59:54 AM

Turbotax should be refunding peoples money for this issue. You have paid for a service and they can not deliver. It's almost theft.

Level 2
Mar 11, 2020 8:56:57 AM

What jars my preserves is that when I was talking to Turbo Tax support last night they told me that their engineers would have fix for the issue by end of week.  If you are going to lie at least lie consistently 

Level 2
Mar 11, 2020 1:57:50 PM

no fix yet...tried again yesterday wednesday

Level 2
Mar 11, 2020 2:07:25 PM

Just to make myself even more angry I did as Intuit suggested and printed my return with the intention of mailing it. Well guess what didn’t print?  The T90 page that Netfile is tripping up on  So when they say it’s a CRA problem I call road apples.  

Returning Member
Mar 22, 2020 9:12:13 AM

Following this thread.  I've been waiting for a fix for this as well.  In case this helps anyone, the "glitch" doesn't exist in the online free version of Turbo Tax.  It is annoying for those of us who paid for a version that is not delivering.

Level 2
Mar 22, 2020 9:28:07 AM

I was finally able to file yesterday