I have attempted to send my return this evening twice but says CRA having technical difficulties this has never happened to me using turbo tax ....what do I do it says I only have 5 attempts is this accurate is CRA down ?
CRA's NETFILE service is experiencing very high volumes and may not be able to accept your return right now.
These errors won't count against your 5 attempts, but we recommend waiting at least 15-20 minutes before trying again, with the hope that their system will stabilize by then.
CRA's NETFILE service is experiencing very high volumes and may not be able to accept your return right now.
These errors won't count against your 5 attempts, but we recommend waiting at least 15-20 minutes before trying again, with the hope that their system will stabilize by then.
We're seeing NETFILE submissions going through again... please give it a try!
I just tried filing my 2017 & 2018 returns and keep getting this error? Any idea what is causing this? I checked the CRA's website and don't see any reference to technical difficulties right now.
Thanks
I don't think that is it. I have tried 3 times over two hours. I also spent an hour waiting to talk to the CRA who indicated nothing about high volumes. I spoke to their tech department too and was advised that they have seen no attempts from me to file meaning that the problem is with Turbotax. They also recommended updating to ensure the software wasn't holding old data. That didn't work either.
Nope. Still not working Tara. Every year there are problems with Turbotax. Please just get a patch so we can all stop wasting our time.
Experiencing the same issue. This is a turbotax problem. please fix it ASAP
I tried to submit with Simpletax, Turbo Tax, H&R Block submitter and all gave the same message after my wife's and daughters worked fine. All three submitted within three minutes. Spent over an hour on the phone with CRA as it must be a CRA problem. CRA suggested submitting from Cell Data not from WIFI. Didn't work. Checked all information from my CRA file compared to my filing file and name, DOB etc all right. This is not a Turbo Tax issue. CRA told me to try again and if it doesn't work by next week to call back. How about fix the problem being that there is more than one person affected or let me just FAX my return in.... Interesting reads though especially those of us who spent time on the phone with resource I/T people to try and fix it.
"The Canada Revenue Agency was unable to process your return at this time. The Netfile transmission service may be closed for scheduled maintenance. "
@LDW @BT6 @JKoberinski - There was some CRA maintenance going on yesterday (Feb 24th,2020) so I will ask you all to try again.
If the issue persists, please reply to this thread with what exact error you are getting while attempting to file, what operating system you are running as well as ensuring you have the most updated version of the software (save your tax return, close your software completely and reopen it, if it needs updates it will prompt for them, if you have already updated it then X out of the update box), please. Thank you!
I am trying to file mine right now and it says CRA is not able to file return at the moment. Is it because of volume still?
Yes, it is possible that CRA is very busy and please try to file again at a different time of day, which might help also.
I keep getting error code 15 and really don’t know what to do it isn’t giving me any specific number to call and I can’t Netfile at all .
Sorry to see you have a problem Netfiling. There could be a number of reasons why you may receive an error code when trying to file your return through the CRA’s Netfile service. To help you with this we have included below, our TurboTax FAQ link.
Why do I get an error when I try to submit my return through the CRA’s NETFILE service?
If additional help is required, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.
Thank you for your patience.
What do you do if your account froze and you are unable to send your taxes?? I was finishing up doing my 16 yr old daughter's taxes and they wouldn't send and I have no printer to print and mail them. What do I do
If this is the first time you complete a tax return for your 16 year old daughter, and she doesn't have an account with CRA- You will need to print and mail in her return.
If you do not have a printer and are using TurboTax online version you will be able to go possibly to a friends or library and sign into your TurboTax account using their computer and print out their return.
Make sure that you add your daughter as your dependent on your income tax return also, so that you can still get your child tax credit.
Thank you for choosing TurboTax.
I hav e contacted CRA and everything is OK at there end. Need help to correct this situation it is very frustrating.
Can you please confirm if this issue is still on going, and if yes, please let us know the error code that you are getting. Or is it the message without a code?
Thank you for choosing TurboTax.
@khalafom Can you please provide more information about your problem? What is the exact error message that you are getting? Are you using TurboTax CD/Download or TurboTax Online?