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Returning Member
posted Mar 8, 2023 7:13:36 PM

Got an email saying that an expert sent me a message but I can't see any messages.

This is th email: "Your expert just sent you a new message about your return."

When I go to the link provided, it doesn't not show any message..

 

How do I check the message that my expert sent? 

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2 Replies
Level 4
Mar 9, 2023 1:40:57 PM

Please try clearing your cache or using another browser, and if further help is needed please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

Thank you for choosing TurboTax!

Returning Member
Mar 13, 2023 4:35:57 PM

It seems like it was a bug on your end. When I rescheduled to talk to another expert, I was then able to see what my first expert sent to me. But not before doing that.