I love using Intuit Turbotax Canada, but downloading the product from the instructions in the box is impossible. It leads to the US or other product downloads which results in receiving an error code (or just a red error which makes it look like the code may have already been used, when really it is the wrong site) when you put in the licence code. Sometimes not until you’ve downloaded the incorrect product (US)
It’s very frustrating to get started. And i noticed this last year as well. I think the instructions just need a quick update for Canadians/Intuit using a purchased item at Costco etc. and there is no way to email turbotax to advise of the problem, only phone. so Im posting here.
From that site on the instructions it does not lead to the correct place for download. Do not use turbotax.ca/download as provided in instructions.
Ideally the instructions are updated to include the easier path by following turbotax.intuit.ca and ensure to pick the exact same product name as on the box. (US product names are close)
First use the menu and select File Myself
select turbotax desktop
go down and select already bought a product? Download
Turbotax.
hope this helps other users as the product is amazing once you actually get started.
TurboTax Desktop can be download from our website, on this link. As you said, you have to click on File Myself // TurboTax Desktop (see screenshot).
If you already bought your product and you have your License Code, you click on "Download your product". Then, you'll be redirected to this web page. All you have to do next is to select the proper edition (example: Standard) and follow the steps (see screenshot).
We thank you for your feedback and have shared your suggestion with the proper TurboTax team.
Thank you for choosing TurboTax.
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?
@nnenshi If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?
I have downloaded turbo tax 2024 but cannot find the activation code
I don't recommend trying to download the software. Go to Walmart and buy it there or use another companies tax software. I thought I would save myself some time and download it and install it at home. I don't know what is happening at Intuit, but they clearly are a mess. After giving them the $40 plus tax, I received my license code and the download link. I pressed on the download link and proceeded to install the software. During the install process, I was asked for my license key again. I went back to my web browser and the page had moved away from where I left it, the license code wasn't there anymore. Intuit said they would email to me. It did not arrive in my inbox or junk folder. The crap Intuit webpage said to wait up to 24 hours. Excuse me? I pay you for your software and you want me to wait 24 hours to use it? I phoned it to get help, that was 45 minutes ago. I have been on hold the entire time. Sorry Intuit, you have lost your way. I hope someone who makes decisions reads this email. I recommend that same person to try to download the desktop version of the software and try to do what I did. You are a horrible company to deal with.
@peteless73 Thanks for the feedback. We have sent you a private message, Please check your Community Inbox.