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Returning Member
posted Apr 9, 2022 10:44:01 PM

I am getting this error at checkout page: "Whoops! We hit a snag loading your data. Please try again." Can Turbotax Canada online version file non-resident tax?

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3 Replies
Moderator
Apr 10, 2022 4:50:39 PM

Yes, TurboTax Canada 2020 or 2021 supports Non-Resident Tax filing. 

 

To try to resolve the error that you are getting, please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

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Returning Member
Apr 10, 2022 6:02:34 PM

I have tried Chrome and Firefox and cleaned their cache but still no luck..

It's strange though that CRA website stats that non-resident cannot use NETFILE:

https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview/eligibility.html

so I'm suprised how Turbotax Canada supports non-resident tax filing.

Returning Member
Apr 11, 2022 8:26:17 AM

Thoughts?