I am having technical issues. I get a message that the website is down whenever I click my report. It's been like this since last night. Anyone else have this issue?

Yes! I have been getting this error since last night:

"This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team"

I have tried Safari and Chrome, cleared history and still getting the same error.

Thanks! This is the same message I'm getting. The puppy eased the frustration at first but it's no longer working. Hopefully it will be back up and running soon.

I did call customer support but it was automated and not helpful at all.

Can you please clarify, when you say when you click on your "report" where exactly are you on your return?

Thanks for replying... 

When you first log in to your account, it takes you to the "My Returns" page where you can view all of your returns. There is an option to select any of your returns. There is a button beside the return that says "Continue". When you click on the button it is supposed to open your return. When I click on "Continue", I get the message that the website is down. The exact wording of the error message is the same as what the other responder shared. 

I've just checked again and I'm still getting the same message. I've tried signing on on other browsers too and also in InCognito mode but no luck.

@kayelee18 Are you able to create a new return or do you get the same error?

I tested this out and I'm able to start a new one and access it. However, I would like to access my original one instead of inputting my info again.

Whenever I click on my original return, I see it open for a second and then it disappears and the technical error message comes up. 

We can set up a call back for you. What time of day is best for the phone agent to call?

Hello!

I am not able to final review and submit my Tax Return. When I click on final review, the website just sits and spins. I have tried clearing my browser history, cleared my cookies, restarted the computer, checked the signal, tried on my phone and tried on another computer, but nothing is working. Can someone help me?

Thank you for your time!

Respectfully,

Heidi 

@knutsohr5278 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

The issue still persists for me.

Please have customer support call me during the day on Tuesday, March 5th (Eastern Timezone). Thank you.

@dioria I have put in a call back request for you, but I can't guarantee when they will phone.  They will usually call within 48 business hours.

Quick update... A few weeks ago, a customer service representative from TT reached out to me. They explained why my report was no longer accessible and if we were idled on a page for too long without clicking "save," our report could get lost and access blocked for security reasons. 

This explanation seemed odd to me because I should have been able to access at least my most recently saved version. I've also used TT in the past year and never experienced losing access or being completely blocked to a report even if I was idled. 

They said a team would look into the possibility of retrieving it for me but advised that I start from scratch. I never heard back from them but I just checked and it seems to be fixed. Fingers crossed for no further issues on this report.

Friendly reminder to everyone.... constantly hit "save"! 

We are happy to hear that you were able to retrieve the income tax return that you were working on.

Thank you for choosing TurboTax.

I am having this exact same issue. I was advised tech support would work on resolving the issue and be in touch via email within 7-10 business days. 19 business days later, I called back and the issue was still not resolved and they couldn't tell me when it would be resolved. They advised I start a new return. I did, reluctantly, and then after over an hour of inputting my data, I get the puppy error. AGAIN. I am completely baffled as to what to do. TurboTax has not been helpful and I am losing hope with being able to file with them. It's extremely disappointing as I've used them for the past four years and had no issues. This year is a nightmare.

We can understand how frustrating this must be. Have you tried logging in to your return incognito?  

I just tried in Incognito and I got the puppy error right away - I tried my old return and the new return I started today. Puppy error both times. Any other recommendations would be appreciated. Shall I start a third return from scratch?

You have already cleared the cache and cookies? 

Hello,

I am having the same issue. I called the support 2 weeks ago and still not fixed.  I was 99% done. Don't want to start over.

Is there a way to escalate this ?

According to your file, an escalation has been created after you spoke to our telephone support team. The issue is being investigated by our teams who will reach out to you once they have a solution.

Thank you for choosing TurboTax.