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New Member
posted Mar 3, 2022 8:20:43 PM

I bought the wrong version (Windows instead of Online)

I mistakenly purchased the wrong edition - when I tried entering the code to file my online edition return, it gave me an error. Upon closer inspection, it turns out I bought the Windows/CD edition instead of online.

 

Is there a way to switch or get credit for my incorrect purchase?

0 2 743
2 Replies
New Member
Apr 8, 2022 6:40:38 AM

is it possible to get an activation code for onlin

Level 15
Apr 12, 2022 6:04:04 AM

If you purchased the wrong version- You will need to get a refund for your TurboTax Desktop/download version and purchase the TurboTax Online version you require.

 

Please click here to verify which TurboTax online version you will need to complete your income tax return.

 

If you purchased the TurboTax Download version directly from TurboTax- I will be able to assist you. However if it was purchased from a retailer you will need to complete the following form: How do I get a refund for a TurboTax product?

 

Thank you for choosing TurboTax.