I connect to my CRA account thru Turbo Tax and it says that it is connecting to the CRA but the green line just stops. What's the issue?

It's for auto-filling my tax return directly from CRA. Is it just hanging? Too much internet traffic at CRA?

Moderator

Apr 14, 2022 9:40:53 AM

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

Why sign in to the Community?

I connect to my CRA account thru Turbo Tax and it says that it is connecting to the CRA but the green line just stops. What's the issue?