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New Member
posted Apr 26, 2023 8:23:45 PM

I'm not able to receive call from the assistant

Hi I'm using the full service and preparing my tax return abroad. Looks like there is some issue with roaming with my number which made me unable to receive phone calls from the assistant (from that [phone number removed] number).

 

It is possible to use other methods for communication? I saw on the website that communications with the tax expert can be done by online video chat, but I cannot find a way to do this.

 

Besides, although I can't receive calls from the customer service number, I can successfully make calls to that number. So if you can give a number for me to callback that should also work.

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Moderator
Apr 28, 2023 4:46:43 AM

To start the video chat, they would need to call you first, but the Tax Experts can only phone Canadian phone numbers. 

 

 

 

If you are using Full service, your Expert’s name will appear beside "Documents" in the top right of your return. You can click on the icon to send them a message and ask if there is another way they can do the review with you.