Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 28, 2025 11:51:24 AM

I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

0 3 65
3 Replies
New Member
Feb 28, 2025 11:56:05 AM

Sorry I should have also said I am using the Online version.  Self Employment product.

Moderator
Feb 28, 2025 6:15:04 PM

Please clear your browser cache (or use a different browser) and try again. 

 

 

New Member
Feb 28, 2025 6:55:29 PM

I tried clearing the cache and another browser and I am still stuck in same loop. Everytime I launch my taxes is tries to run optimizer and then displays gateways timed out. When I hit ok it leaves optimizer on the screen and there is no way to close it.