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New Member
posted Feb 18, 2025 8:29:35 AM

License code

I downloaded desktop version in January but recently changed out my laptop, which deactivated the software.  Do not have my license code from January to reactivate.  How can I get a duplicate receipt with my license code?

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4 Replies
Moderator
Feb 18, 2025 2:05:38 PM

We have sent you a private message please check.

 

Thanks for choosing TurboTax!

New Member
Feb 19, 2025 10:56:49 AM

I have received  the message that my phone number has been updated.

Moderator
Feb 19, 2025 2:01:41 PM

@JS690 You can receive this message if you request an account recovery. 

 

Have you requested a change to your telephone number? If not, please contact our product support team.

 

Thank you for choosing TurboTax.

New Member
Feb 21, 2025 6:45:30 AM

Thank you.  I am good now.