Hi there, when attempting to file my taxes. I keep getting this error.
i checked the list of locked forms and don’t use any of them. I already paid for the product so I don’t understand why this would happen.
my current tax forms are:
t4 / releve 1
t5 / releve 3
t4fhsa
Releve 22
what is the issue here !!!!
It seems to be an issue on TurboTax's side, even though they keep blaming the CRA. I am in the exact same boat, none of my forms match the listed locked forms, but I'm still getting the same error message. Calling the support line just has a support tech read out the FAQ page out loud and not help at all.
Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?
If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.
Thank you for choosing TurboTax.
I have same forms T4, T5 and T220, and have the same message, locked forms I paid 2 times, thinking it was my issue so I restarted.
I called and with screen sharing, we found the T5 was the issue blocking it. Customer service told me ALOT of people are stuck too. If I removed the T5, it became unlocked and I could have continued to file. They said they have no clue when this would be fixed and can't file without the T5 so STUCK! It better be fixed before the deadline!
Ah, so the T5 is the issue. Weird, it's not at all in the Locked Forms FAQ page.
The T5 has been (and still is, right now) available on the CRA's website since the 13th of December 2024, so unfortunately it seems TurboTax is simply lying when they say the issue is on the CRA's side. My friends have been able to filed with a T5 using different programs, so it seems TurboTax simply hasn't done the work on their side.
I also have the same issue. I deleted the T5 and everything seems okay, but I cannot file my taxes without the T5.
The problem is still not resolved as of March 1st, 2025. Customer service is not helpful. They put put me on-hold for 60min. First they blamed the CRA, then when i confronted them by saying that I called the CRA and confirmed that no forms are blocked, they stated that it's a problem of the TurboTax software and they are working on it. They have No target date for resolution!
not only the problem was not solved, I received an email stating that my ticket was closed... with no resolution!
Same issue here,
T4/R1
T5/R3
R31.
Support is rude and useless, keep blaming CRA, by reading this thread, I can see that we are all facing the same issue...
@TurboTaxAniqua , can we please get some support ?
I've paid already, CRA says my account is perfectly fine, the issue is on the Turbotax side.
Same problem, called support and they told me I had to wait until a supposed update that would happen between yesterday and today, but the problem is still not fixed.
I have the same issue. The software won't allow me to save the existing file to PDF or to print a copy out because of "locked forms". I guess they will get to it when they are able. Makes me think about going back to doing my own returns on paper or some other alternative. Doing taxes is frustrating enough, but to be stopped in your tracks from saving a PDF or even printing up a copy for your own use seems unreasonable to me. I have basic tax forms include T5 and T5008. I expect it is the T5008 that is holding things up, but it doesn't seem to be listed in the locked form list, although Schedule 3 is. I am expecting a refund, and would like to get it sooner rather than later but I can't because of the " locked forms". I will have to check back in a few days I guess.
@Cfam Schedule 3 is one of the locked forms. These forms are still locked by CRA and not finalized by yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized?
As soon as these forms gets finalize we will be updating them in TurboTax.
We appreciate your patience.
I have found that if I remove the T5008 and Schedule 3 info then I can go ahead and save and print my return. From Revenue Canada's website I notice that the most recent Schedule 3 (5000-S3 E (24)) requires capital gains/losses to be recorded in two Periods to reflect the proposed new inclusion rate (?). But it also seems that they are reverting back to the 50% including rate for the time being and possibly need to update their Schedule 3 on their website (?) as well as with Turbotax. I will be calling Revenue Canada on Monday to clarify this with them.
In your case bk1010, what issue were you having ?
This is Revenue Canada's info re Schedule 3
@TurboTaxAniqua What about the rest of us who don't have any of the locked forms but still get the same issue? Why aren't you answering to us about what is going on?
Same here with T5 and RL3
Maybe the solution is to submit without that info and once processed at Gouv Level, request a later adjustment.
But this is stupid... I want a full TurboTax refund.
Let me do my taxes with HR Block online to see if they are also blocked.
What do you have to say TurboTax?
It has been a week and there is still no update about the fix of this bug. This should be a Priority 1 as it impacts so many users. What are the alternatives for this problem? Sending it without the T5 and do an adjustment later?
I'm getting the same issue: "You can't proceed further because one or more of your tax forms is currently unavailable. Please check back later."
Customer support informed me the deadline is March 15th. However, I didn't find any official information about this, so I'm not sure it's the real deadline.
It's disappointing that this isn't being prioritized and is taking so long to resolve.
I called Revenue Canada this morning and they indicated as per their website that they will be updating Schedule 3 in the next several weeks. Also, the current version of Schedule 3 ( in PDF form) on their website should not be used as it is the incorrect version. I have now removed the capital gains receipt info from the return but as of this mornings Turbotax update, the software will not allow me to print my return and I do not Netfile. I have completed my return without the capital gains info and have no other forms that are on the locked list, so conceivably I should be able to print my return and pop it in the mail, but the software will not give me the option to print. I am at a screen which gives me the message: "CRA's Netfiling service for Tax Year 2024 will open in mid February 2025. Please come back then to print or electronically file your return. This is incredibly frustrating. I have never had so much problems using Turbotax. Can you please tell me what's going on here. Has the software now been locked for all until Schedule 3 has been updated ??
Hi all,
I am in Quebec and I am facing the same issue, when including the T5 form.
Even though the T5 form is not locked, it seems to be a glitch with Turbotax. I have been on the phone with TurboTax customer support for 2+ hours today, no luck. They cannot figure out the issue.
Very disappointing to not be able to file a basic tax return.
This must be escalated immediately.