Do you mean your CRA My Account? If so, have you gone and tried to login directly at the CRA website? Here is the link: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html ... View more

You can put in an estimate of your spouse’s net income (line 23600) for now, and then before you file, you can go back and put in the correct income amount. You can put in the estimate based off of their income from the previous tax year.   FYI: As the spouse of someone with Self-Employment income, your tax return is also not due until June 15, 2021. However, both you and your spouse still have to pay any balance owing by April 30, 2021. The CRA has a full list of tax return deadlines here: https://www.canada.ca/en/revenue-agency/campaigns/covid-19-update/covid-19-filing-payment-dates.html ... View more

Once used, your TurboTax Online activation code becomes tied to the account you used it with. So all the returns you do have to be in that account. If you want to let your son use your account, then he can login from his computer. But he will not be able to use the code again on his account. ... View more

Please contact our phone support as they will be able to assist you further. This form will help you get the right number: https://support.turbotax.intuit.ca/contact/ ... View more

You don't need a CRA account to use NETFILE, so you still should be able to file online. ... View more

In TurboTax Online, here’s how you can see your Payment Receipt: •            Login to TurboTax Online. •            Click “Continue” next to the return you want the receipt for. •            Click “Payment Receipt” at the bottom of the left side menu to view the receipt.   You can login to TurboTax Online 2019 here: https://ww1.2019.turbotaxonline.intuit.ca/ ... View more

Please contact our phone support as they will be able to assist you further. This form will help you get the right number: https://support.turbotax.intuit.ca/contact/ ... View more

You can request a refund for the product that you don't want, and then purchase the one that you would prefer. The form on this page will allow you to request a refund: https://turbotax.community.intuit.ca/replies/2647900   You can buy TurboTax CD/Download from us here: https://turbotax.intuit.ca/tax/software/personal/download ... View more

Please make sure that when you are typing in the SIN numbers, that you are only using only numbers and no special characters or spaces. There should be total of 9 numbers. Ex: 123456789   If you are still unable to resolve this issue, please contact our phone support as they will be able to assist you further. This form will help you get the right number: https://support.turbotax.intuit.ca/contact/ ... View more

We've reported your issue to our programming team. They are currently working on fixing this problem with Schedule 6. We apologize for the inconvenience and hope to have this resolved quickly. ... View more