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New Member
posted Jan 28, 2025 3:14:21 PM

Purchase Tax Year 2024 Deluxe Online Edition, created an account but nowhere to enter 16 digit activation code

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18 Replies
Moderator
Jan 28, 2025 3:53:33 PM

To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product.

Thanks for choosing TurboTax.

New Member
Jan 31, 2025 4:49:31 PM

I am having the same issue as others. I bought the deluxe on line edition from Costco. I created an account and when i log in there is nowhere to submit my 16 digit code. Charles

Moderator
Jan 31, 2025 5:00:51 PM

@cmomy 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. 

 

New Member
Feb 20, 2025 3:14:44 PM

Same purchase.

I cannot even log in.  I selected I have an account but it does not take me anywhere.

New Member
Feb 20, 2025 3:15:30 PM

This link does not work.

 

Moderator
Feb 20, 2025 3:32:05 PM
New Member
Mar 25, 2025 8:40:20 AM

I open an account, but can find where to enter the 16 digit number,

please help

 

Moderator
Mar 25, 2025 1:20:49 PM

@Bajenskyqueen1976117 To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.

 

 

New Member
Mar 26, 2025 12:36:19 PM

where is the pop up window to insert the activate code. 

Moderator
Mar 26, 2025 1:00:15 PM

To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

  

Thank you for choosing TurboTax. 

New Member
Apr 3, 2025 10:04:14 AM

I am an existing client who has purchased th Deluxe Online Version and trying to activate as per instructions in the packaging but nowhere can I find where to do that after spending 30 minutes on this simple task

Moderator
Apr 3, 2025 11:49:30 AM

@fisherman142 

 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

 

 

New Member
Apr 7, 2025 3:08:58 PM

where and how do I enter the code 

New Member
Apr 7, 2025 3:16:04 PM

Cannot open link provided    How do I activate this product?

Moderator
Apr 8, 2025 9:38:00 AM

@pmw11 To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

New Member
Apr 10, 2025 6:22:10 PM

After log in to my account; no where to enter the 16-digit code.

Any solution for this old "glitch"?

Thank you.

New Member
Apr 10, 2025 6:23:56 PM

Your link does not work.

Please, provide a solution.

 

Thank you.

Moderator
Apr 11, 2025 7:05:07 AM

To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

  

Thank you for choosing TurboTax.