I purchased TurboTax Standard from Costco. In entering my 2024 starting information it gave me no option but to "try Turbo Tax Deluxe for free". Only to find as I continued that we would now be charge $42 for the joint returns of my wife and I. Please refund the $42. My TurboTax Licence Code is [code removed], and my email address is [email address removed]. Thank you. Michael Packer
@Alpaca2024 it looks like you used TurboTax Online instead of TurboTax Desktop.
With TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the 2024 TurboTax edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?
if you would like to continue using TurboTax Online instead of TurboTax Desktop, you can request a refund for the Desktop version on our website here: How do I get a refund for a TurboTax product?