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posted Jul 16, 2025 10:06:09 AM

Reinstalling 2018 version on new computer

I just reinstalled the 2018 version on a new computer, and when I try to use it, it shows my Installation key and my Computer key, and says to call Turbotax to get an Activation key.  When I called, the Chatbot asked me to pay $68 to join Just Answer.   How can I get an activation key without paying $68 for accounting expertise?

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Moderator
Jul 16, 2025 10:19:25 AM

I'm not sure what number you called, as neither TurboTax nor Intuit are affiliated with "Just Answer" in any way.

 

This TurboTax Canada FAQ has information on how to install older versions of TurboTax Desktop: What if I have trouble with my licence code while setting up TurboTax Download?