Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Oct 27, 2022 4:48:02 PM

Submit a claim on the 100% accuracy guarantee and automated phone service does not work. Need live person or email to send in claim

Hello, I have an error in my return not from my own negligence and have been reassessed $2,316.57 and receiving a return of $1,983.53.

 

I have tried calling both [phone number removed] and [phone number removed] and the automated service is not working for this case. I also see no way to send in my claim and follow your 3 steps to begin the process. Please let me know how to submit a claim by giving me a phone number with a live person or an email address to send my documents to. Thank you

0 5 2568
5 Replies
Moderator
Oct 28, 2022 6:56:05 AM

Please contact our phone support team at 1-888-829-8608.

Returning Member
Oct 28, 2022 4:11:31 PM

As stated in the original post. The phone number you are giving me is a VR attendant that sends me a link to this community form when asking about submitting a claim. As stated I need a phone number to speak to a live person or an email that someone will respond to please

Moderator
Nov 1, 2022 6:57:42 AM

Here is the TurboTax link that you must use and follow the instructions provided. 

How do I submit a claim under the TurboTax 100% Accurate Calculations Guarantee?

 

Thank you for choosing TurboTax.

New Member
Sep 21, 2025 11:44:53 AM

there is a theoretical explanation but nowhere to upload any information.  in your US side, there is a collector spot for people to start a claim, but it only appears to work for states, not provinces.

Moderator
Sep 22, 2025 7:21:59 AM

@miller7360  We've sent you an email with a secure link to upload your files.