Please clear your browser cache (or use a different browser) and try again.
I had the same issue, clearing cache and trying a different browser didn't fix it. Even when using the Turbotax Android App it still persists.
I have had the same issue. I spoke to someone today at turbo tax who said “it’s because the system is busy”. and also suggested that it might be because of some issue with RRSP forms and CRA. Neither of these sound likely. I also different devices and different browsers. I was told to call back after march 15th as that is when CRA is allegedly fixing the RRSP form issue. I tried to explain that I hadn’t even got to the netfile page so I don’t think that is the likely reason. Very frustrating.
I already posted to say that when I called turbo tax I was told this issue was occurring either because the system is “too busy” with so many folk trying to file their taxes, or because of a CRA issue with the RRSP form. I was skeptical about this, and made a copy of my return to see if it got the same error message. It didn’t, so obviously what I was told was incorrect. Unfortunately I couldn’t file, as I didn’t want to pay again! I plan to call turbo tax again tomorrow and see what they say. I will update after my conversation with them.
@gizmo1959 We are aware of this issue and our team is working on it and we are hoping to get this fixed by the end of the day tomorrow (March 6th, 2025). We appreciate your patience.
Thanks for replying. I got a refund of my payment and submitted my copy return instead, after calling Turbo Tax who confirmed that what I had been told yesterday was not accurate.
@gizmo1959 Thanks for letting us know. We are anticipating an update by the end of the day today to get this issue fixed.
March 18th and still no return can be filed because "This wasn't expected, but we're working on fixing it"
of the 3 I completed. Hours of work and I am disappointed with not getting the CD to really own this! First year to use online and it feels a waste of time. So disappointed.
@tlboothpeterson We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.
I suggest people who have this problem be allowed to download the desktop version. I'm happy to pay the difference. Logging on everyday and fail to complete the income tax is frustrating. Please forward this message to someone who can make decision instead of telling me your people is working on it.
We can understand your frustration. We are aware of this issue and our development team is working for a resolution. We appreciate your patience.
This is apparently still an issue. I have been getting this error for the past week, tried clearing browser cache, changing browser types, using the app, etc all to no avail.
Please help me resolve this ASAP.
@pgehling1 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.
It is really frustrating you keep saying this and nothing is being fixed
It has been a week for me now. I also saw to make a copy delete the first and retry and I did that, it used 2 more of my 8 opportunities to file and still I get the same message. When is it going to be fixed or what can I do about it?
@ElissaSwen We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.