Transfering Data from previous years

I purchased The Turbo Tax Premier program from London Drugs at a cost of $92.95.  I have used Turbo Tax programs for several years and have always been satisfied.  I downloaded the program and started completing my tax return.  Since I used Turbo Tax to complete my 2021 return, I expected that it would be a simple matter to transfer my information from the 2021 return to the 2022 return.  To access my 2021 return I was told to find the “t21” file in my Turbo Tax Directory, however I never received a “t21” file from Turbo Tax and was only provided with a PDF copy of the return. I then accessed my Turbo Tax account thinking that I could download the “t21” file from my account however I was only able to obtain a PDF version of the return.  I called your Support line to get assistance in obtaining and electronic copy of my return so that I could complete the transfer of information.  I was told by your Support representative that this was not possible and that I would not be able to transfer the information from my 2021 return to my 2022 return.  I was told that had I purchased the program online directly from Turbo Tax using my existing account that I would be able to transfer the information however since I purchased the program from a retailer and downloaded the program that this would not be possible.  I indicated that this was unacceptable, especially since I paid $92.95 for the program and also expected to have full access to my existing 2021 tax returns n order to transfer the information.  I was told that I would receive a telephone call from a senior Support Representative, and I am still waiting for a response.  In the meantime, I received an email from Turbo Tax indicating that my case was closed and would I please complete the survey.

In my view you are holding my 2021 tax return hostage since I am not able to access the electronic file to transfer information to my 2022 return.  Who owns my 2021 tax return file?  In my view I have proprietary ownership of my tax return and you are obligated to provide me with electronic (not PDF) access to my return.

Since I am a long-term customer and just spent $92.95 on your tax program, I am sure you can find a solution to this issue.