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New Member
posted Mar 25, 2022 2:55:21 PM

Turbo tax refund

I requested a refund 1 month ago and still don’t received it. When i track my refund request  it just says refund case closed. No response nothing!  How can i contact someone within the alloted 60days 

 Mathieu

0 17 2337
17 Replies
Level 2
Apr 26, 2022 9:18:13 AM

I had a very bad experience as well. I submitted the request online but didn't hear back. I called to follow up and was given a voucher code, which I couldn't use on a return that was already paid for.  After 2 hours on the phone talking to 3 different agents, none of them could offer anything and I still didn't get a refund.

Level 15
May 2, 2022 9:11:07 AM

@koch1, I have verified and yes, you paid twice for TurboTax Premier Online- I have processed a refund for you and you will see it on your credit card within 2-3 weeks.

 

Thank you for choosing TurboTax.

Level 2
May 9, 2022 7:19:10 AM

Thank you for your help TurboTaxBrenda1!

Returning Member
May 9, 2022 12:49:43 PM

I have applied for a refund and have heard nothing - I have to case numbers . The first from April 18 and the second April 27. I call Turbo Tax and the telephone help could not assist me. This process should be easy and interactive with your clients. Any suggestions on what I should do next?

Level 15
May 9, 2022 1:18:23 PM

@larryclausen- Please note that I just verified your account and it shows that today they accepted your refund which means that you should see this back on your credit card within 2-3 weeks. 

 

Thank you for choosing TurboTax.

New Member
Aug 15, 2022 7:37:09 AM

I’m also having the same issue and haven’t received a response yet in over a month. Please assist @turbotax!

Level 15
Aug 15, 2022 8:38:18 AM

@ChrissyH, I have sent your an email.

Returning Member
Aug 15, 2022 8:40:51 AM

I finally did get a refund but it took calling by phone Turbo Tax (a few times) but being persistent worked. Everyone was trying to be helpful but there seems to be a system problem related to refunds.

Level 15
Aug 15, 2022 9:55:48 AM

Thanks for letting us know Larry. We will make sure that your feedback is addressed by the refund team.

 

 

New Member
Sep 10, 2022 6:00:19 AM

I have the same problem. Submitted the requests, used the tracking and it says "closed" but there is no communication whatsoever about the outcome of the request!

 

Level 15
Sep 12, 2022 9:17:39 AM

How long ago did you submit your request? Did you receive an email confirmation that it was received? Please make sure to check your junk mail.

Thank you for choosing TurboTax.

New Member
Sep 12, 2022 11:06:01 AM

I submitted two requests on August 28th. Yes, I received email confirmation of both submissions. And yes, I checked my junk mail! Have heard nothing and both requests say they are closed.

Level 15
Sep 12, 2022 11:45:08 AM

If you haven't heard anything by September 19, 2022, please reach out to our phone support team at 1-888-829-8608.

 

Thank you for choosing TurboTax.

Level 2
Jan 24, 2023 9:03:56 AM

I have two requests of refund for order # QSTNE145831566. First, [# [phone number removed]], filled in some 30 min after the purchase, is shown today as Closed. The second, [# [phone number removed]], filled in a week or so later, as there was no email confirmation of the first, is shown today as OPEN. I have no clue what OPEN or CLOSED mean so an explanation would be useful. Also I expected that tracking would show the progress of a request including the relevant timeline to resolution.

I truly appreciate you helping me in clarifying this.

Happy New Year 2023!

Thanks and regards,

George Apostol

Toronto

Intuit Alumni
Jan 24, 2023 9:20:13 AM

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

​​​​​​​Thank you for choosing TurboTax.

Level 2
Jan 24, 2023 10:12:25 AM

Thanks Ginette

Resolved at that number. It took over 30min on the phone. 

Disappointing Intuit website interface for refund/tracking process. We shouldn't need to make phone calls to clear unresolved web-filled refund requests.

Thanks and regards,

George 

Intuit Alumni
Jan 24, 2023 10:26:16 AM

Thank you for your feedback, we value your opinion and will share this information with the proper TurboTax team.

Thank you for choosing TurboTax.