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New Member
posted Oct 31, 2019 3:12:55 AM

TurboTax has encountered a problem. Please close this browser. Happened and whenever I tried to log in again problem happens again. I was in charity section. Thanks

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3 Replies
Level 15
Oct 31, 2019 3:12:57 AM

Can you please try another browser and clear your cache.

https://turbotax.community.intuit.ca/replies/2647843

Level 1
Feb 13, 2020 1:54:43 PM

I did all the above but still experiencing  the error.TurboTax has encountered a problem.

 

"Please close this browser window and try connecting to TurboTax Online again"

 

Level 13
Feb 14, 2020 6:26:59 AM

@jmerochon - if you are still experiencing the same issues after taking the steps Brenda advised you to take, then I will ask you to contact our support team as they will be able to view your screen if needed to be able to troubleshoot what may be going on.