Make sure the internet connection is stable. If you are using TurboTax Online make sure to clear cookies' cache or try a different browser. If you are using TurboTax Desktop make sure it is up-to-date and Windows are updated too.
If issue persists, We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to see and help you Netfile.
Thanks for choosing TurboTax.
This seems to be a persistent issue across many users. We have all tried clearing the cache, using different browsers, and using different devices. It’s extremely frustrating that you don’t have a better solution to what is clearly an issue with your new system.
@suzsapinsky We are aware of this issue and our team is working on it and we are hoping to get this fixed by the end of the day today (March 6th, 2025). We appreciate your patience.
this issue is still not resolved, I was informed yesterday to wait until March 15 which is over a week away, can you provide an update on this issue that many seem to be having, thanks
@genealogy25 There is been an update for this issue that was released last week. Have you tried filing it again?
Tried to submit at 2:55 Eastern Time March 9, error message appears after Running Review.
@ChristopherMK There is been an update for this issue that was released last week. Have you tried filing it again?
I have this issue too. I called support and they said the issue is on your end. We tried clearing cookies, cache, restarting computer, etc and been told in the end that the problem is on your end. Please advise when this will be resolved.
As I was ready to net file I was prompted first to see if I disposed of property that was owned less than 365 days and after reviewing that I went to net file it and received the prompt " This was unexpected, but we are working on fixing it".
This issue has been ongoing for a while now. It is unacceptable for the fix to take this long. Please get this issue fixed promptly. I have used Turrbo tax for the past few years, but this experience will make look at other tax programs for future years.
@tmcdonald We are aware of this issue and our team is working for a resolution. We appreciate your patience.
I am getting the same message and it has been over 1 month. I have used Turbotax for years using a cd. This is the first time filing from your online site. I am very discouraged.
@ceptoronto We are aware of this issue and our development team is working for a resolution. We appreciate your patience.
I too received this message when trying to Netfile many different times. I see that you guys are unable to fix this. Please provide an ETA on when this will be fixed, or provide a refund of the Software. Thank you.
P.S. I tried clearing cache, tried on two different computers, and tried two different browsers. The problem is you! Shame on you keeping people hanging saying it's their internet connection or settings.
@Lenny1234 We are aware of this issue and our development team is working for a resolution. We appreciate your patience.
@Lenny1234 All the locked forms will be unlocked and ready by the 20th of March, 2025, and you will be able to print/save/Netfile. We appreciate your patience.
I tried to perform the Review to Netfile and I get the same message. Nothing has changed. Please investigate and provide ETA.
Turbotax stated the issue would be fixed March 20, 2025. I have been trying all day to file my taxes and the same error messages appear. PLEASE GIVE DEFINITIVE DATE WHEN THE ERRORS/FORMS WILL BE FIXED!!
Hello,
I was able to submit and file 1 of 4 of my taxes.
Please advise next steps and a timeline to have this fixed, thanks.
Bruno
@Emci We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.
Can you please let us know how we can get a refund for TurboTax based on this issue? This is crazy waiting over two weeks for you to fix your software bugs in the middle of tax season. Please do not let me know you are working on it without providing an ETA.
"indicate if you disposed of a property that was owned for less than 365 days."
I'm using the Online Deluxe version, and have no property owned less than 365 days. However, when I go back to the beginning to review all of the questions, this one isn't found anywhere, and I can’t answer "no" to it to clear the warning.