When I went to Netfile, I received the following error: "This wasn't expected, but we're working on fixing it." Is anyone else getting this error?

[TurboTaxAniqua]

Make sure the internet connection is stable. If you are using TurboTax Online make sure to clear cookies' cache or try a different browser. If you are using TurboTax Desktop make sure it is up-to-date and Windows are updated too. 

If issue persists, We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to see and help you Netfile.

Thanks for choosing TurboTax.

[suzsapinsky]

This seems to be a persistent issue across many users. We have all tried clearing the cache, using different browsers, and using different devices. It’s extremely frustrating that you don’t have a better solution to what is clearly an issue with your new system. 

[TurboTaxAniqua]

@suzsapinsky We are aware of this issue and our team is working on it and we are hoping to get this fixed by the end of the day today (March 6th, 2025). We appreciate your patience.

[genealogy25]

this issue is still not resolved, I was informed yesterday to wait until March 15 which is over a week away, can you provide an update on this issue that many seem to be having, thanks

[TurboTaxAniqua]

@genealogy25 There is been an update for this issue that was released last week. Have you tried filing it again?

[ChristopherMK]

Tried to submit at 2:55 Eastern Time March 9, error message appears after Running Review.

[TurboTaxAniqua]

@ChristopherMK There is been an update for this issue that was released last week. Have you tried filing it again?

[fredericty]

I have this issue too. I called support and they said the issue is on your end. We tried clearing cookies, cache, restarting computer, etc and been told in the end that the problem is on your end. Please advise when this will be resolved. 

[TurboTaxAniqua]

@fredericty Our development team is working on resolving that issue.

We appreciate your patience.