Whenever you try to download my info from the CRA the system downloads and when attempting to save the info it says it encountered a problem please close your browser

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.