Why do I keep getting stuck having to re-enter my contact information instead of reloading it from past years?
I have used TurboTax for 2 years now. I can see my last two years of returns, but for this year, once again I have to enter my contact information. why?
04304
4 Replies
TurboTaxSusan
Moderator
Jan 29, 2023 9:43:31 AM
We are currently having an issue with not being able to carry forward prior years’ tax information to a new return. Our product development team is working on resolving this issue and will have it resolved ASAP.
We apologize for the inconvenience.
TurboTaxSusan
Moderator
Jan 30, 2023 9:57:33 AM
The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022. Thank you for your patience.
pxm309
New Member
Feb 24, 2024 2:17:17 PM
is this still a problem? I cannot forward my 2022 information into my 2023 return in February 2024.
TurboTaxSusan
Moderator
Feb 24, 2024 3:56:05 PM
@pxm309 Are you using TurboTax CD/Download or TurboTax Online?