Where are you getting this message, in the return or in your email?
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I am getting the exact message when I try to do the auto-fill - I have cleared my cache and also attempted to sign into another machine and still get this error.
Janet may still be signed in to CRA |
To Auto-fill for husband, open My Account in a new tab, sign Janet in again, then log back out. |
You can also clear your cache, or re-open TurboTax using private browsing. |
Did you go into your individual MyAccount to sign out from there, to see if this would help? If this doesn't help, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.
Thank you for choosing TurboTax.
I've been having a similar problem: I filled out my info (including auto fill from CRA) then my spouse tried to fill out hers but TTax keeps saying I "may still be logged in" to CRA. I'm not. I've also cleared my cache and tried a private browsing session. No luck. I tried asking for help but the maddening help-bot refuses to patch me through to a human being because it thinks all such requests are for tax advice, which I haven't paid for. The bot seems to have no ability to recognize I have a basic technical support question. I'll try the link you provided, but the bot needs fixing.