What can I do if I'm having issues with my TurboTax Online activation?

If you bought a TurboTax product online or through one of our stores, you got an activation code on a card with your purchase. This code is now 16 characters for product years 2020 and beyond. For products purchased online, an email will be sent to you containing your 16-character activation code once you've completed your purchase.

Your activation code is unique to you and the products you've purchased, and as such, only one code can be active on your account at a given time. The software doesn't allow for a multi-licence experience, so if a licence is already active on your account and you try to enter a new one, you may get an error message.

To activate your product, visit the TurboTax website, hover over the section labelled File myself, then select Activate your product from the dropdown menu.

To resolve any issues with your activation, contact our Customer Support team.