2022 Re-Assessment

[GillesG]

I prepared my wife's 2022 tax return using the desktop TurboTax software.  Once completed I double and triple check the information entered to make sure it was according to info slips received.  I file the return via NetFile and everything was OK.  My wife received her refund.  On October 5 received a re-assessment notice from CRA that indicated that she had a balance of nearly the same amt. of the refund.  The total tax deducted per info  slips was overstated by exactly $1,800.00.  I check several times her return to identify the error I might have done.  All the info I entered was accurate and match what CRA indicated on the re-assessment notice.  There was one exception.  The total tax deducted indicated by TurboTax software was $1,800.00 overstated.   My conclusion was that the software, somehow, seem to have added an extra tax deduction of $1,800.00 which is the amt. deducted on her CPP and  OAS info. slips.  Can you assist me with this issue?  Now I have to return the refund plus interest of $77.04.  

[TurboTaxBrenda]

If you verified everything you had entered in TurboTax against what was on your Notice of Assessment and you see an issue please submit a claim under the TurboTax 100% calculation guarantee.

How do I submit a claim under the TurboTax 100% Accurate, Expert Approved Guarantee?

Thank you for choosing TurboTax.

[GillesG]

Thanks for your prompt reply.  I received your reply.  I read the instructions on how to submit a claim for the interest charged by CRA.  I purchased my TurboTax software by download.  So, according to instructions I have to contact customer service.  I will contact them tomorrow Monday the 30th.

[JCA5]

Did you ever get to the bottom of your issue - that is, why it happened??

I discovered when doing the 2024 taxes for my husband and myself that if you income split, TurboTax automatically moves some of your income tax paid credit to the other person as well.  That is, I transferred income to my husband, and TurboTax proceeded to reduce my taxes paid credit and increase his by the same amount.  Then of course neither return matches up with the T slips, so it is red-flagged at CRA for re-assessment.

TurboTax has known of this problem for at least 2 years and has failed to fix it.  Oh - and you cannot override this action, if you can even figure out what happened...I say that because the "help" person I talked to at length did not have a clue and suggested that I call the CRA.  When I pointed out it was a problem in TurboTax, not CRA, she hung up on me.  With help from another post on here, I did figure it out, to the penny.

Anyway, if you income split with your wife, that may be the source of the problem.