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garv1908
New Member

Paid $16.95 for TurboTax Service, Wondering if Refund is Possible

I signed up for TurboTax with the understanding that simple tax returns, like mine with only the T2202 and T4A forms, would be free. However, to my surprise, after completing my return, I was asked to pay for the Deluxe version.

 

I feel cheated, and I'm left wondering if a refund is possible. I specifically signed up for the Basic online version and didn't anticipate any additional fees, especially for a feature I didn't need.

 

Has anyone else encountered a similar situation with TurboTax? Were you able to resolve it and possibly get a refund for the upgrade fee? I'd greatly appreciate any advice or insights you might have on how to handle this situation.

 

Thank you for your help and support.

1 Reply
nsingla
Returning Member

Paid $16.95 for TurboTax Service, Wondering if Refund is Possible

This FAQ tells who who can use Turbotax Free Online: Who can file for free using TurboTax?