I submitted my tax return documents a month ago, but the refund still hasn't arrived. Maybe I did something wrong — what exactly can you help with?

[NicoleV]

Hello,

Sorry to hear that you have not received your refund yet. There are many factors due to Canada Revenue Agency (CRA) processing times. 

The CRA's goal is to send you a notice of assessment, as well as any refund, within:

• two weeks, when you file online
• eight weeks, when you file a paper return
• 16 weeks, when you file a non-resident return

Why you have not received your refund

The CRA may keep all or part of your refund if you have:

• an amount owing (or pending amount owing)
• a garnishment order under the Family Orders and Agreements Enforcement Assistance Act
• certain other outstanding federal, provincial or territorial government debts, such as student loans, employment insurance (EI) and social assistance benefit overpayments, immigration loans or training allowance overpayments
• any outstanding GST/HST returns from a sole proprietorship or partnership
• a refund of $2 or less
  

For more details or information on this and processing times with the CRA visit the following link: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/refund...