@MichelleLO wrote:TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
- This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number that was generated in the response.
@SmartFire
I am using TurboTax 2021 Deluxe for Mac (2021.r20.081 Mar 6, 2022 at 10:59:02 AM) and I can NOT see an “Online tab” or even a “black bar across the top of TurboTax.”
However, under the Help menu (in the Mac menubar) I did find “Send Tax File to TurboTax Agent” and it apparently uploads a “protected copy” of the return and creates a “token number” that is 6-digits long.
Perhaps posting this will help others trying to report bugs.
