Hi TurboTaxLise,
I don't know how you read that my issue is figured out. I am still not able to sign onto my account without going through a reset password process every time. If that is getting it "figured out", then you and I have very different thoughts on how a successful signon should work. I have updated my actions to correct my typo above:
Clear cache. Go to my 2018 return. Click forgot my userid or password. Enter in my email address. Get a text sent to my phone. Enter in the code. Enter password into notepad (so I can see it), and copy to clipboard. Paste password into password field and confirm password field (please note,I have also tried entering it directly, so please don't state that this is the issue). Signon is successful. Click logoff. Close browser. Clear cache. Go to my 2018 return. Enter in email address. Paste back in password (so I KNOW it is correct) and I get the "Hmm. That didn't work".
Still cannot sign on with my updated password.
