Please contact our support team, as they will be able to reset your password after verification of your account. 

Answer the questions, so it guides you towards the right team.  Apply the drop downs and you will get a phone number specified to your question (ie - support, care): 

• I want to talk to someone. How do I phone you? - https://turbotax.community.intuit.ca/replies/3152013

I am trying to sign into my account as I do every year but I put in my user name Jacques Picknell then my password but then it wants to send me a code to verify but my phone number on file does not exist anymore I tried the long way but it also does not work 

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

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