benjamindykes
New Member

Downloaded Turbotax 2015, installed it, but it crashed once trying to run it. Using Windows 10.

 
‎October 29, 2019 8:58 PM
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Delphision
New Member

Getting started

Turbotax runs successfully on most Win 10 machines as long as it is a standard installation, run as administrator, to C drive.  Try right click on the shortcut and run as admin, but if it still does not work, you may have to uninstall it, close down your security software, and reinstall it as admin.

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‎October 29, 2019 8:58 PM
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Nadine-TurboTax
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Getting started

Thanks for your question. 

If you're still having difficulty, you may need a TurboTax expert to help you troubleshoot. 

Please click the link below to create an incident ID with our support group, and get a direct number to our team of experts:

https://support.turbotax.intuit.ca/contact/

‎October 29, 2019 8:58 PM
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Nadine-TurboTax
New Member

Getting started

Our engineering team has resolved the issue. Thanks again for bringing it to our attention. You should be able to download TurboTax 2015 on your machine now. If you have any trouble at all, please contact us by clicking the following link:

https://support.turbotax.intuit.ca/contact/
‎October 29, 2019 8:58 PM
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