Hi, Two years ago, I took the free Turbotax (I paid nothing), and all my info (T4, T3, etc.) was pre-written. This year I pre-paid $15,99, and it has been hard to file.

Hi, Two years ago, I took the free Turbotax (I paid nothing), and all my info (T4, T3, etc.) was pre-written. This year I pre-paid $15,99, and it has been a real headache to file my info. Why is that ? Thank you for your answer, Benoit Herique, (Order E541411113, paid 22-01-19, merchant 91350017, transaction # 24814S)