I have a similar issue. I've filed 2 tax years with Turbo Tax. When I went to sign in and access those returns just now, I couldn't recall my login info so I gave my email address and was texted a code to enter, which got me my username and then I was able to enter a new password.
When I went to access the returns, it told me I had no returns with that account, but that there was another account with my email address so I should sign out and sign into that account.
What the ???
I don't know how I could have two accounts, but I have no idea how to access the one that has my returns as I'm caught in this loop of giving my email address and being directed to the account with no returns. Help.
