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I do not recall being asked to chose the product level when I started my return. I did not use the assist feature. It was only at the filing stage that the product was defaulted to "Assist & Review" and I was charged $69 each.
I think this is a deceptive and deliberately obscure business practice. After using TurboTax for many years, I will consider other products on the market for 2020.
March 11, 2020
12:20 PM