Kindly call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/
An agent will be standing by. You may need to have an inquiry done for this particular entry. Also please make sure that all updates on your software are done daily.
Martine@TurboTax
