Check the information on the box. It may be a prepayment code for the online version or there may be an address for a download. Let us know which it is and we can help from there.
Should you require additional assistance Please call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query: https://support.turbotax.intuit.ca/contact/
