Thank you for your question.
Please ensure your anti-virus software and firewall are both disabled and you meet the system requirements for TurboTax desktop software: https://turbotax.community.intuit.ca/questions/1285288-what-are-the-minimum-system-requirements-for-...
Install TurboTax using this link: http://secure.intuit.ca/tax-software/download-skus/tt-basic-2015.jsp
If you are still experiencing difficulty with this installation, kindly contact TurboTax Support and an agent will be glad to assist you. To get a direct line to someone who can help, click the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/
